HOW TO PAY FOR A PURCHASE
There are several options.
1. Via Bank Transfer (Free for UK banks)
2. Via Paypal (at 4% surcharge to cover the paypal fees) – For items under £50 only.
3. Via International Bank Transfer (Customer to add £10 GBP to cover the incurred transfer costs)
Once you have selected your items from the website proceed to checkout you will be given the choice of these 3 choices.
SHIPPING
Items will be shipped within 7 business days from full receipt of payment, however shipments are usually sent within 1 business day.
All items will be sent on a service that requires a signature on delivery.
If the customer chooses to have any items delivered to an address that is not the billing address the customer agrees that delivery confirmation by the delivery service without signature is sufficient to prove delivery to the recipient.
Inclement weather, operation or mechanical failure by the delivery service and other unpreventable / unpredicatable delays out of our control are not the responsiblilty of World War 2 Autographs.
Shipping to Hotels: Please advise your hotel you maybe expecting a delivery. Delivery dates cannot be guaranteed. Once the item is shipped the customer must accept delivery at the hotel. If the customer leaves the hotel and cannot take delivery of the item the customer must make arrangements with the hotel to receive the item. We cannot accept any responsiblilty after the package is signed for at the hotel. Any shipping expenses thereafter will be incurred by the or recipient.
Shipping to PO Boxes or Mail Fowarding centres: The customer accepts delivery without signature for proof of delivery is acceptable.
Address input errors: We cannot be responsible if any part of the address is not keyed in correctly by the customer. Some delivery services charge a delivery intercept fee if the house or apartment number is not correct. Any incurred cost for errors will be passed on to the customer.
Recipient not available: If the recipient is not available and the item is returned to us the customer will be required to pay for the return shipping cost and the cost to ship again
SHIPPING
UK deliveries will be sent via Royal Mail, tracked and signed for.
Additional charges may apply if delivering to UK non-mainland destinations or rural routes.
When ordering from outside the UK the customer accepts charges for duties and taxes
INSURANCE
Insurance is provided in the shipping costs up to £50 amount.
Insurance is at the request of the client above the £50 item limit.
For UK deliveries please choose Royal Mail Special Delivery Guaranteed service. This increases the cover for loss or damage to £2500.
RETURNS & CANCELLATIONS
To return or cancel an order you must call us first on 01424 400747. IN ADDITION you must email us tto advise us of your return so we have a written record from the customer. We can then provide you with a returns number and address.
We have a no fuss returns policy.
Return the item within 14 days of receipt. Upon our receipt of the item and providing the item is in the same condition as sale we will process a full refund to the same origin.
The item must be securly packaged for return.
Return costs are to be paid for by the customer.
Refunds are subject review of the returned item and returned funds can take up to 14 days.